1. Brand Awareness

Social Media is a powerful tool to create awareness for your business. With over 1 billion members on Facebook, your business has a chance to potentially reach a very large target market. Although the potential reach is very large, it doesn’t necessarily mean you will be able to reach everyone over night. Business owners may get discouraged, especially ones that are well established offline, because the process of building a good brand awareness strategy on Facebook takes time. Starting a “Page” on Facebook is like starting your brand awareness strategy from scratch. Think of it in terms of the early stages of your business, you will need to build up a community of brand advocates over time with a long-term strategy.

Thousands or even millions of people may be aware of your business offline, but these same people won’t necessarily know that you exist on Facebook. In order to be effective on Facebook you must merge traditional efforts with efforts on Facebook. Let your customers who come into your business know that you are on Facebook. Incentivize them to go and “like” your page. Social media is an important distribution network that needs to be completely integrated into every other form of your marketing strategy. Most importantly, do not be discouraged if your page doesn’t get 1000 “likes” overnight; or even in the first month. Posting consistent content, interacting with customers, and providing value outside of trying to sell will organically establish a community of brand advocates for your business over time.

2. Extraordinary Real-Time Customer Service

Channel Customer Relationship Management(CRM) is perhaps the most important part of running a business. Your customers are the heart and soul of the company because in reality they are the ones buying your products/services and paying the bills. Simply having an awesome product isn’t going to cut it. You need a way to provide customer service in a timely and effective manner. Customers are going to have questions and problems that they are looking to solve immediately.

Facebook is a perfect tool for businesses to answer the questions and solve certain problems their customers may have in real time. When a customer has a problem with your product or service they usually will turn to social media to vent their problems on your wall and to their friends. If these questions or problems are left unanswered you are potentially losing that customer and all of their friends. Facebook allows you as the business owner to guide the conversation by responding to these questions and problems in a timely manner. Facebook is about building and managing relationships with customers through an environment driven by two-way dialogue. Actively engaging your customers on Facebook can transform a bad customer experience into a positive brand advocate for your company.

3. PR Channel

Facebook is a great channel to spread news and content about your business and industry to the public and the press. It is also a great hub to manage public relations in a crisis control situation. Public relations and Facebook go well together because Facebook is a public platform and the core of PR is the management of communications between an organization and the public. Billions of conversations occur on Facebook every single week. Specifically, both positive and negative conversations about businesses occur everyday; whether or not that business even has an actual “Page.”

The only way to spread positive press and manage negative press on Facebook is to actually have a presence online. This is especially important in the instance where negative press goes “viral.” Negative press is always the first to go viral and it can become viral almost instantly on Facebook and other forms of social media. If a certain business doesn’t have a presence on Facebook to respond to the news they will have no way to control the outcome of the situation. Managing PR on Facebook is all about a timely response. Business owners are often afraid to create a presence on Facebook because they are afraid of negative press, posts, or comments. What they should be afraid of is not being able to control the conversations about their business on Facebook because they don’t even have a Facebook “Page.”

4. Converting Paid Media to Earned Media

The difference between paid media and earned media is quite simple. Paid media is any form of advertising that you as the business owner pay for. Earned media is any form of advertising that happens organically. A business’s Facebook “Page” can use both paid and earned media to market themselves. In order to be effective with Facebook, a business must use a combination of both paid and earned media in order to reap the highest potential out of the platform.

Facebook uses an algorithm known as EdgeRank. EdgeRank is the deciding factor as to where your content goes, and to whom it reaches. It was developed by Facebook to limit the amount of spam found in its user’s newsfeeds. It also allows Facebook to utilize its advertising (paid media) platform and be profitable. Facebook has forms of advertising called “Promoted Posts” & “Sponsored Stories” where you as the business owner can choose to promote content to reach a greater target audience. Essentially the more money you pay, the greater the amount of people that will see your content. So why is it worth it to pay all this money for a platform that is free to sign up? That answer is simple. Conversions. When you as the business owner pay to play Facebook’s game, you gain more traction online because your content is reaching more people’s eyes.

Through Facebook’s advertising(paid media) your content is reaching more of your current audience and also new potential customers who may not currently “like” your page. This is extremely important because over 80% of posts are seen through the newsfeed alone. Most of your current fans won’t even return to your actual “Page” to see your posts, so you must rely on that content being seen in the actual newsfeed. The only fans that will return to your actual Facebook “Page” will be your brand advocates. These brand advocates along with fans who organically view your content are the true “earned media” on Facebook. Brand advocates are the earned media of Facebook because they seek out your specific content and are likely to share it among their friends. The most effective way of creating brand advocates is converting the audience that you are paying to reach organic viewers of your content. If the audience you reach finds value in your content they will actively seek you out for more.

Tagged in facebook social media social internet technology marketing brand paid media media earned media PR.

Social Media has become more than a tool for young adults to post pictures of their food, vent feelings, and state opinions on pressing issues. Since 2007 social media has transformed the way businesses market themselves, advertise their products & services, and build relationships with customers. National brands such as Target and Coke started the trend and have seen major traction with their Facebook pages acquiring a combined total of over 75 millions “likes.”

Seeing this great success, small to mid size businesses decided that they should adopt a social strategy as well. They began creating social accounts, hiring community managers, and dumping money into advertising their accounts. After six months they were left wondering why they don’t have 75 million or even 75 thousand of “likes” or followers. The money they were spending on social media didn’t seem to be converting into a direct return on their investment. This raises the most common pain point in social media marketing: where is the true ROI of social media? 

Business owners, marketers, and industry leaders have been searching for the concrete answer to this question. The reason the answer has been so hard to find is the majority of people are looking in the wrong places. Direct sales conversions and vanity metrics such as the number of “likes” and followers can never measure the true success of a social media campaign. Social media is very dynamic and serves a wide range of purposes. These include but aren’t limited to marketing, advertising, customer service, HR, crisis control, and customer retention. Social media is about building and nurturing relationships with customers and converting passive page viewers into brand advocates, which in turn, will spread positive word-of-mouth message about your brand to their friends and family.

How does one achieve this goal of creating and nurturing great customer relationships on social media?

The best way to build relationships is by providing value beyond the products you sell or services you provide. By becoming a thought leader in your industry, a source of valuable information, and an outlet for interesting, visual, engaging, and shareable content you build these relationships overtime within your community. Most users on Facebook and Twitter don’t log on to the platforms to purchase products. They log on to learn what their friends are doing, read the latest news, and find out what is trending. They also log on to spread certain news and information among their networks of friends.

So what kind of content are you publishing on social media right now? Is it daily deals, sales, specials? In most cases hard sells don’t mix with social media. This doesn’t mean that a business can’t advertise their products and services, but rather that they need to approach it from a softer angle. Become an industry thought leader and provide external value if you want your community to provide value in return.

So why isn’t your social media strategy working? 

In reality your social media strategy probably isn’t as bad as you think. The reason you aren’t getting “results” is because your expectations are in the wrong areas. Social wasn’t designed as a direct sales tool and your business might not necessarily be designed to have millions or even thousands of “likes,” or even be on every platform for that matter. Neither of these metrics can measure the true success of a social media strategy. Success is driven by the quality of content being published and the quality of the relationships being built through engagement. What value do you place on customer service, customer satisfaction, brand equity, and customer retention? These are the types of questions to be asking yourself when it comes to your social media strategy. So before you give up on social media take a look back on things and reassess your goals.

Don’t be disappointed if you don’t have 10,000 “likes” or didn’t sell X amount of items directly through your social media strategy. True social media success is measured by how many of your current followers and fans see you as a thought leader in your industry and are willing to share this valuable information with their friends. Becoming a thought leader and building relationships with brand advocates is a long-term strategy that shouldn’t be measured with short-term vanity metrics and hardline sales numbers. 

Tagged in social media social media marketing facebook twitter linkedin social.

One of the biggest problems I have been seeing over the years with the Facebook News Feed is the mass marketing tactic of tagging hundreds of “friends” on a photo of some sort of product or marketing material. This usually happens when one of your friends loses control of their account to a spammer. If you happen to be the person doing this, it can easily be fixed by simply changing your Facebook password. If you happen to be the user being tagged and you want it stopped, you can easily change your privacy settings in four easy steps. 




Step 1: Under the drop-down menu click “Privacy Settings.” 



Step 2: Click “Edit Settings” under “Timeline and Tagging.” 

 

Step 3: Click “Review posts friends tag you in before they appear on your timeline.”

 

Step 4: Enable Timeline review of posts. 


By enabling the Timeline Review you become empowered as a user to control what content is posted to your Timeline. If a friend tags you in a status update, photo, or location you will need to approve the tag before it becomes visible on your Timeline. You can review pending tag approvals at anytime by clicking the “Activity Log” on your Facebook Timeline. 


 

Tagged in education social media functional literacy privacy facebook tech technology internet help how to startups social.